Audit turnaround time is critical to client outcomes and a key measure of service performance and maintaining strong client relationships.
Clients value a fast, effective and timely service – especially when they can trust it will be delivered consistently during peak periods, when demand is at its highest.
To support this, we commit to contractual turnaround timeframes that apply to both audits and queries. This commitment provides flexibility to escalate urgent funds when required, so client priority audits are completed on time.
Our investment in technology and streamlined audit process has enabled significant improvements in turnaround times. This is reflected in client satisfaction, with 83% reporting they are satisfied or extremely satisfied with turnaround times—a result that continues to improve.
During the October peak period, our average audit turnaround was 2.12 days against a 5-day commitment. This efficiency helps clients manage their workflow and deadlines with confidence.
FY26 Q1-Q2 audit response:
► 2.43 days for audits
► 0.86 days for queries
FY25 audit response:
► 3.59 days for audits
► 1.43 days for queries
We back our promise with transparent monthly reporting, detailing achieved average turnaround times for audits and queries.
Speed is only valuable when paired with accuracy and quality which remains our core focus.
Contact us today to discuss your needs and how our fast turnaround can help with your SMSF audits
